Return & Refund Policy

We want you to be happy with your purchase. If something isn't right, here's how our return and refund process works.

Return Eligibility

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photos of the product and your order number. Items must be unused, unopened, and in their original packaging.

For hygiene reasons, opened cosmetic and skincare products cannot be returned unless they arrived defective or damaged.

How to Start a Return

Contact us via our Contact page with your order number and details of the issue. Our team will guide you through the next steps.

Refunds

Once your return is received and inspected, refunds are processed within 5-7 business days. Refunds are issued to your original payment method, or as store credit for Cash on Delivery orders.

Exchanges

Exchanges are accepted for unused, unopened products within the same 3-day window, subject to availability of the replacement item.

Return Shipping

If the return is due to our error (wrong or damaged item), we cover the return shipping cost. If it's due to a change of mind, return shipping is the customer's responsibility.

Non-Returnable Items

Opened or used cosmetics, final sale items, and gift cards are not eligible for return unless defective.

Questions?

Reach out anytime via our Contact page — we're happy to help.