FAQs FAQs

Ordering

How do I place an order?
Simply add items to your cart and checkout — you'll get an order confirmation once it's placed.

Do you offer Cash on Delivery (COD)?
Yes, COD is available across Pakistan alongside online payment options.

Shipping & Delivery

How long does delivery take?
Orders are typically delivered within 3-5 business days across Pakistan, depending on your city.

Do you deliver nationwide?
Yes, we deliver to all major cities and towns across Pakistan.

How can I track my order?
Once your order ships, you'll receive tracking details so you can follow it every step of the way.

Returns & Exchanges

What is your return policy?
If you receive a damaged or incorrect item, please contact us within 3 days of delivery for a replacement or refund.

Can I exchange a product?
Yes, exchanges are accepted for unused, unopened products within the return window.

Products

Are your products original?
We source our products carefully and clearly note where an item is an affordable dupe/inspired-by version rather than the original brand.

How do I know which shade or product suits me?
Check each product's description for shade options and skin type recommendations, or message us directly for personalized help.

Contact

How can I reach you?
You can reach us via the contact details listed on our Contact page, or message us on our social media channels.